Customer Service Representatives for Delivery Business
Seamless, scalable support for teams of all sizes – no contracts, just top-tier service. Elevate your customer experience now!
Thousands of companies trust Wing for their remote talent needs
What can Wing CSRs do?
Live chat
Enable round the clock chat support and ensure exceptional CSAT scores for your business.
Email and ticket support
Wing CSRs can escalate and resolve support emails and tickets in your CRM.
Customer onboarding and acquisition
Your assistant can answer critical questions and guide customers during onboarding process.
Order processing and refunds
Your assistant can process orders, shipping, refunds and can connect with vendors/suppliers real-time.
Product recommendation and guidance
They can create, distribute, and collect customer surveys, compiling the results in a datasheet.
Phone Support
Your CSRs can serve on your customer support hotline or compliment your existing team.
After hours & 24/7 coverage
Get 1 CSR to enable after hours support, or a team to enable 24/7 coverage.
Deliver quotes and estimates
Wing CSRs can execute cold calling campaigns and answer queries using scripts.
Easiest way to build or compliment your customer success team
Wing enables clients to outsource entire customer experience operations, develop training and measurement system, and increase/decrease team size whenever needed.
Compared to traditional hiring solutions. Scale up or down as necessary.
Your assistant is dedicated to only your business, they'll learn and improve and get better at your processes over time.
Wing's assistants only work with one client, ensuring your work is prioritized.
CSMs are your Wing consultants. They are responsible for ensuring your success with our software & service.
Your assistant is backed by our trainers, supervisors, customer success manager, and proprietary quality-management system.
What can Wing CSRs do?
E-commerce
Healthcare
SaaS
Finance
Education
Travel and Hospitality
Telecommunications
Retail
Real Estate
Entertainment
Companies use Wing in many different ways
Wing CSRs can be used as omnichannel support solution, deployed any time of the day, and scaled/downsized as required.
Vacation rental co. operating 200+ rentals use Wing to offer 24/7 guest support
Wing helps vacation rental co with more than 200 properties in 3 countries maintain 24/7 inquiry and guest support service.
📋 Wing agents maintain all listings, manage inventory , and attend guest support hotlines.
Email Marketing Saas App uses Wing to onboard new users
Wing enables Saas co. maintain 24/7 live chat and phone support system to help customers with onboarding and answer critical last stage questions.
🔥 150% increase in signups where live support was a touchpoint.
E-com aggregator company uses Wing to offer real-time support for 100+ brands
NY-based ecommerce aggregator company uses Wing to develop hybrid customer support teams each assigned to a collection of their brands.
🎖️ Wing now handles 100% omnichannel support with an avg. 90% CSAT across all brands.
Getting started is easy
Sign up today. Start working with your Wing Assistant in less than a week.
Add requirements and sign up today
Submit some basic details about your ideal assistant, and sign up today by paying a small deposit ($200).
Connect with your CSM and Onboarding team
Your CSM and Wing onboarding team connects with you to confirm start date and/or clarify on details.
Meet your new CSR next week
You are ready to leverage your new team member and finally delegate the stuff that's been holding you back.
Companies use Wing in many different ways
Wing CSRs can be used as omnichannel support solution, deployed any time of the day, and scaled/downsized as required.
CSR Full-Time
$1299 /mo*
- 160 Hours per month
- Dedicated Assistant
- Free replacement
- Customer Success Manager
- Rigorous quality control and supervision
- Wing Workspace App
- Your timezone
– Any hours you want - Share with colleagues
- Unlimited file sharing/storage
CSR Team (3+ CSRs)
$1199 /mo*
- 160 Hours per agent per month
- Dedicated Assistants
- Free replacement
- Customer Success Manager
- Rigorous quality control and supervision
- Wing Workspace App
- Your timezone
– Any hours you want - Share with colleagues
- Unlimited file sharing/storage
Enterprise Plan
$1199 /mo*
- Full customization
- End-to-end teams
- Any coverage needed
- Customized billing
- Security and compliance
Easiest way to build or compliment your customer success team
Yes, your Wing CSR only works for you, on your tasks and business activities during the agreed-upon hours.
That's your choice! Wing Assistants work for clients worldwide - we can handle any timezone.
You can access Wing Assistant anywhere in the world! Please note that Wing can only communicate with you and external parties in English (except for bilingual Assistants). Reach out to our sales team if you require an Assistant who can speak other languages.
You can give as much work as you need to be done within the agreed-upon hours for the day. However, how fast your Assistant completes the tasks depends on several factors. These include the type of work, the complexity of the tasks, and how much other work your Assistant is doing for you.
Yes! We will work with you to create customer coverage plans and corresponding work schedules for your team/assistants.
If you’d like to inquire about different coverage options (8/7, 16/5, 16/7, 24/5, 24/7), please reach out to us.
Yes. Wing can sign a non-disclosure agreement that covers both your relationship with Wing and Wing/your relationship with any hired assistants. However, we cannot sign anything that contains a noncompete clause. Please ask your Success Manager about this.
Please note, in signing a custom NDA with the VA only, this action will diminish our team's ability to oversee your account from a quality & supervision perspective.
Wing has the following methods available:
Web app
Slack integration
Mobile app for iOS & Android
Dedicated phone number (call & texts)
Email, WhatsApp, Microsoft Teams, or custom methods are available upon request.
Wing CSRs are based worldwide – they are typically college-educated, fluent English speakers with experience and skill sets suitable for customer support roles.
Wing CSRs go through a rigorous vetting process and an in-depth training and testing program.
All Wing Assistants (including CSRs) are supervised by talented managers and have a team they can rely on for help. Wing Assistants are compensated at higher-than-market salaries and incentivized by your happiness!
Wing guarantees a reply time of 3 minutes. Within this time, your Assistant should be able to notify you when they’ll start working on your request or provide an update on their progress. How long the work itself takes depends on how complex the tasks are. Nevertheless, you can be sure your Assistant will do high-quality work. Wing Assistants undergo weeks of training, are highly educated, and speak English (mostly on top of at least another language).
Yes. Wing can use any software you use, e.g., Salesforce, Trello, Later, Hootsuite, etc.
Wing has excellent Customer Support, available round the clock on all plans. Wing guarantees a reply within one business day on any support matter, but you typically get a reply within a few hours. You can contact Wing Support via the web app or ask your Assistant to relay a concern, question, or item of feedback to Wing Support.
You also get a dedicated Client Success Manager who can help you with any aspect of the Wing experience.
Enterprise Priority Support is also available and guarantees a response time of 10 minutes within business hours.
Wing is a monthly subscription service, allowing you to add new people or cancel your subscription at any time. Part-time or custom coverage is available for full-team plans and enterprise options.
Don't just take our word for it
Contact Us
Wing Specialists Are Available 24/7 for Personalized Consultation
Schedule a meeting and:
- Tell us about your project
- Learn about our recruitment process
- Discover the Wing Workspace app
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